The practice is continually trying to develop ways of delivering better health care for all

Our surgery has a triage telephone system which can be accessed by patients requesting an urgent on the day appointment.


The purpose of triage is to ensure that every patient requesting an urgent on the day appointment is referred to the most appropriate service for their illness. Each patient will have their symptoms discussed with a doctor or practitioner. On conclusion of this telephone call you will be advised of the best course of action for your condition. This may include -

  • Self help
  • Advised to contact your local pharmacy, dentist or optician
  • Suggest a routine appointment with a doctor, practitioner or nurse
  • Or arrange an emergency appointment if the clinician decides that your condition requires to be assessed on that day

If you require an urgent on the day appointment -

The triage system will work as follows:

  • Contact the surgery by telephone on (01346) 518088 before 10 am if you have an acute emergency illness or injury.

  • Please provide the receptionist with a brief description of the problem and contact number so that your call can be prioritised.

  • Our administration staff are not prying; they are working under our instructions, and are bound by the same code of confidentiality as the clinical staff.

Calls to the triage line will be accepted after 10 am but you may experience a delay in returning your call and our urgent appointments fill very quickly.

A doctor or practitioner will contact you on the number you provided.

  • Please ensure you remain beside your phone or within mobile phone service range.

  • Our telephone number will appear as a withheld number.

  • This service does not replace telephone consultations which can be pre-booked.

  • Our triage telephone system is very busy and we appreciate your assistance in making the process seamless.


Emergencies will be dealt with promptly. Telephone (01346) 518088 and give as much information to the receptionist who will relate the details to the duty doctor.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

If you arrive late for your appointment then you may be asked to make another appointment.

We would wish to re-assure our patients that the Doctors work very closely at all times with all clinical staff and are fully involved in every aspect of your medical care.

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